Current vacancies

Infrastructure Engineer/Support

Renumeration  |  £35-£45k

Location  |  Suffolk


Keywords  |  Office 365, Exchange, Active Directory, Windows Server

Job details
We are seeking an infrastructure engineer for a Microsoft Gold Partner to support them.

Duties of the job will include
You will primarily be delivering projects, going on-site to clients, working on support tickets and account management. The typical size of any migration within this business is 40 - 100 seats.

  • Delivering Projects remotely & on-site for clients such as Office 365 & Azure migrations, office moves & security and compliance projects. These are small project, usually just 50 or so seats.
  • Going on-site and handling tier 1/2 issues such as hardware failures, network troubleshooting, software issues, etc.
  • Day-to-day network administration of client Servers and workstations including adding users, printers, installing applications, etc.
  • Installing, upgrading, and repairing workstations and server hardware and operating systems.
  • Support of Internet connectivity including Router and Firewall configurations.
  • Develop new project opportunities within your client base
  • Support, maintain and enhance the IT infrastructure of customers thus ensuring IT is reliable and robust
  • Identify new sales opportunities from support issues

Key Skills, Knowledge & Experience

  • IT Support Experience
  • Hands-on experience with Servers & Firewalls.
  • Any Azure of Office 365 experience is a bonus
  • Strong knowledge of TCP/IP and networking concepts.
  • Sharp memory and diagnostic skills - a sense of excellence and determination.
  • Excellent client communication skills.
  • Ability to relate highly technical information in a clear and easily understood manner to non-technical personnel.

Hancock & Parsons Ltd is acting as an Employment Business in relation to this vacancy.

Hancock & Parsons Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.