2nd Line Technical Analyst
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Job Type | Permanent |
Area | Borehamwood, Hertfordshire, UK |
Sector | IT |
Salary | £30,000 - £40,000 per Year + |
Start Date | ASAP |
Job Ref | JOB-6093 |
- Description
- 2nd Line Technical Analyst
We are currently working with a Microsoft Gold Partner and Cloud Native business that are offering an exciting opportunity to join a growing team as a 2nd Line Technical Analyst.
This is an office based position based in Borehamwood with the option to go hybrid after an initial probational period, acting as an escalation point for the 1st line team, providing centralised support to customers to deliver outstanding customer service, assisting in projects and carrying out onboarding for clients.
Responsibilities include, but are not limited to:- Working alongside professional services and managed services colleagues
- Mentoring apprentices and new starters
- Act as an escalation point for the 1st line team
- Build and work on delivering project tasks to a high standard
- Act as first response for all telephone calls
- Monitoring support queues
Experience Required:
- Ideal candidates will have at least 2 years experience and demonstrate 2nd line level knowledge of:
- Office 365
- Windows Server (2012/2016/2019)
- Active Directory
- Windows Networking
- Basic routing, switching and firewall rules
- Printer troubleshooting
- As a customer and client facing role, strong communication skills is key