3rd Line Technical Analyst

2022-06-01 11:40:092022-07-22 Hancock & Parsons
Job Type Permanent
Area Borehamwood, Hertfordshire, UK Borehamwood, Hertfordshire UK
Sector IT
Salary £40,000 - £50,000 per Year +
Start Date ASAP
Job Ref JOB-6094
3rd Line Technical Analyst
We are currently working with a Microsoft Gold Partner and Cloud Native business that are offering an exciting opportunity to join a growing team as a 3rd Line Technical Analyst.

This is an office based position based in Borehamwood with the option to go hybrid after an initial probational period, acting as an escalation point for the 1st and 2nd line team, providing centralised support to customers to deliver outstanding customer service, assisting in projects assisting the technical directory with escalated issues.

Responsibilities include, but are not limited to:
  • Working alongside professional services and managed services colleagues 
  • Providing updates to colleagues and superiors in regards to escalations 
  • Acting as a point of escalation from the 1st and 2nd line levels 
  • Support and work with the latest Microsoft technologies 
  • Assisting with research and development of products 

Experience Required: 
  • Ideal candidates will have at least 3-5 years experience and demonstrate 3rd line level knowledge of:
    • Office 365
    • Windows Server (2012/2016/2019)
    • Active Directory
    • SQL Server
    • Intune
    • PowerShell scripting 
    • ITIL/Prince2 knowledge
    • Windows Networking
    • Basic routing, switching and firewall rules
    • Printer troubleshooting
    • Relevant Microsoft certifications (Preferred)
  • As a customer and client facing role, strong communication skills is key
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