Level 1 Service Desk Engineer


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https://www.hancockandparsons.co.uk/job-search/197-level-1-service-desk-engineer/it/godalming-surrey/job2022-05-23 16:40:101970-01-01 Hancock & Parsons
Job Type Permanent
Area Godalming, Surrey, UK Godalming, Surrey UK
Sector IT
Salary £27,500 - £30,000 per Year +
Start Date ASAP
Job Ref JOB-6066
Description

Level 1 Service Desk Engineer

We are currently working with a Microsoft Partner who are looking to recruit a 1st line Support Engineer on a permanent basis. This is an exciting hybrid opportunity for an experienced candidate. 

Duties include, but are not limited to:

  • Providing end user support via remote technologies and telephone support
  • Technical support for all endpoints
  • Intital triage, accurate assessment of the impact and urgency 
  • Ensuring SLAs and OLAs and managed and met 
  • Effective ticket management
  • Escalating to the 2nd/3rd line
  • Creating and maintaining support documentation 

Technical Expertise

  • Experience in supporting Microsoft 365, Exchange, OneDrive, SharePoint and Defender
  • Windows OS and Intune
  • Active Directory 
  • Azure
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