Cloud Services Engineer - 3rd Line

2022-05-09 14:54:392022-06-14 Hancock & Parsons
Job Type Permanent
Area Remote, Hertfordshire, UK Remote, Hertfordshire UK
Sector IT
Salary £50,000 - £55,000 +
Start Date 2022-05-16
Job Ref JOB-6043

Cloud Service Engineer to work for a UK MSP on a remote basis. As a member of the Cloud Services Team, you will be providing 3rd Line technical Support to the service centre, platform management and automation of infrastructure services. This is a permanent position paying up to £55k base salary.

Key Skills & Background;


  • Prior experience within an infrastructure support role.
  • Excellent problem-solving skills, with an analytical and methodical approach
  • Accuracy and attention to detail
  • Azure Administration 
  • Active Directory management/maintenance
  • M365 deployment & administration
  • MS Exchange Management & Support
  • Knowledge of Intune and or SCCM
  • Networking & Troubleshooting
  • PowerShell Scripting
  • Knowledge of ITIL


About the Role;

  • Provide Technical Escalation support to the 2nd line team, documenting knowledge articles and sharing knowledge to drive a shift left culture
  • Identify and implement automation or processes/service requests/self-service/problem resolution to drive efficiencies in the Service desk
  • Works with the Cloud Solution Specialists & Cloud Operations function to continually implement and refine Infrastructures (Platform Management) under Centrality Management to increase availability/optimisation
  • Undertakes supporting key Microsoft Technologies including Azure, O365, Exchange, Windows
  • Create knowledge and processes with automatic remediation where possible to enable the Cloud Operations team to proactively monitor infrastructures, systems, networks and business processes
  • Act as the service transition gate keeper from Cloud Solutions into the Cloud Operations, ensuring appropriate documentation, processes and knowledge are in place to enable a seamless transition
  • Own and manage the release & change process into the Cloud Operations Team

About the Company;

They are an IT support and technology services provider delivering modern workplace, service desk, cloud transformation and consultancy services based in the United Kingdom.

Location: Remote – Hybrid role with office based in Hertfordshire, monthly visit and may have to be on call if needed.

Country: UK

Start Date: ASAP

Salary: £50-55k

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