Cloud Services Engineer - 3rd Line
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| Job Type | Permanent |
| Area | Remote, Hertfordshire, UK |
| Sector | IT |
| Salary | £50,000 - £55,000 + |
| Start Date | 2022-05-16 |
| Job Ref | JOB-6043 |
- Description
Cloud Service Engineer to work for a UK MSP on a remote basis. As a member of the Cloud Services Team, you will be providing 3rd Line technical Support to the service centre, platform management and automation of infrastructure services. This is a permanent position paying up to £55k base salary.
Key Skills & Background;
- Prior experience within an infrastructure support role.
- Excellent problem-solving skills, with an analytical and methodical approach
- Accuracy and attention to detail
- Azure Administration
- Active Directory management/maintenance
- M365 deployment & administration
- MS Exchange Management & Support
- Knowledge of Intune and or SCCM
- Networking & Troubleshooting
- PowerShell Scripting
- Knowledge of ITIL
About the Role;
- Provide Technical Escalation support to the 2nd line team, documenting knowledge articles and sharing knowledge to drive a shift left culture
- Identify and implement automation or processes/service requests/self-service/problem resolution to drive efficiencies in the Service desk
- Works with the Cloud Solution Specialists & Cloud Operations function to continually implement and refine Infrastructures (Platform Management) under Centrality Management to increase availability/optimisation
- Undertakes supporting key Microsoft Technologies including Azure, O365, Exchange, Windows
- Create knowledge and processes with automatic remediation where possible to enable the Cloud Operations team to proactively monitor infrastructures, systems, networks and business processes
- Act as the service transition gate keeper from Cloud Solutions into the Cloud Operations, ensuring appropriate documentation, processes and knowledge are in place to enable a seamless transition
- Own and manage the release & change process into the Cloud Operations Team
About the Company;
They are an IT support and technology services provider delivering modern workplace, service desk, cloud transformation and consultancy services based in the United Kingdom.
Location: Remote – Hybrid role with office based in Hertfordshire, monthly visit and may have to be on call if needed.
Country: UK
Start Date: ASAP
Salary: £50-55k
