2nd Line Support Engineer
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| Job Type | Contract |
| Area | Remote, UK |
| Sector | IT |
| Salary | 200 - 250 per Day + |
| Start Date | 2022-03-28 |
| Job Ref | JOB-5989 |
- Description
2nd Line Service Desk Engineer to join a Microsoft Gold Partner on a remote basis. This role is to start as soon as possible offering a day rate up to £300 a day Inside IR35.
Key Skills & Background-
- Proven experience in supporting Microsoft 365 and Modern Workplace applications and technologies, Exchange Online; Teams; OneDrive, SharePoint and Defender
- Windows OS
- Microsoft Intune Endpoint Management and Autopilot builds
- Hardware fault diagnosis
- Active Directory Users and Computer administration
- Public Cloud (Azure)
- Azure AD including MFA
- Experience of using ServiceNow
- Office 365 Admin Centre
About the Role
- Ability to effectively self-manage time and prioritise support tickets based on impact and urgency
- Excellent verbal and written communication skills and ability to communicate at all levels
- Understanding of ITIL (Incident; Problem and Change management, Request Fulfilment)
- Experience of working for a Managed Service Provider
- Demonstrate an ability to see issues from the customer's perspective
- A team player with high level of self-motivation
- A self-starter able to work with minimal supervision
- Proven ability to thrive in a busy working environment
About the Company
Our client is a longstanding Microsoft Gold Partner in Cloud Productivity, Cloud Platform and Datacentre. Their focus is on providing customers with the expertise they need for the Microsoft solutions their organisation relies on.
Location: Remote
Country: UK
Start Date: ASAP - 6 Month Contract
Salary: £200-250 a day INSIDE IR35
