2nd Line Support Engineer
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| Job Type | Permanent |
| Area | Remote, UK |
| Sector | IT |
| Salary | £25,000 - £35,000 per Year + |
| Start Date | ASAP |
| Job Ref | JOB-5985 |
- Description
2nd Line Support Engineer
We are currently working with a Microsoft Gold Partner who are looking to recruit a 2nd Line Support Engineer on a permanent basis. This is a remote position on a full time basis sitting within the Managed Services team of the company, providing a customer facing interface for support queries and acting as a point of escalation for the 1st line service desk teams.
Responsibilities for this role include, but are not limited to:
- Working in conjunction with 1st and 3rd line teams to provide support for clients
- Escalation to 3rd line in a timely manner
- Working and resolving tickets
- Updating customers during all stages of support
- Following company polices, procedures and controls
- Publish customer facing technical information
- Driving to support your own continuous professional development.
Key skills/experience:
- 2 years support engineer experience working with Microsoft technologies such as:
- Office 365
- Exchange
- Azure
- Active Directory
- Experience working within a managed service team following ITIL processes
- Knowledge of:
- SQL Servers
- Cloud technology
Candidates must be able to successfully hold/achieve NPPV3 and SC Security clearance and be open to 24/7 shift pattern.
