Support Services Engineer
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| Job Type | Contract |
| Area | Remote, UK |
| Sector | IT |
| Salary | £250 - per Day + |
| Start Date | ASAP |
| Job Ref | JOB-5858 |
- Description
- We are currently looking for a Support Services Engineer for a Microsoft Gold Partner on a contract.
Location: Remote
Salary: £250 per day (inside ir35)
Contract Length: 3 months
The key deliverables of a Support Services Engineer are to provide technical support to end users. This can include incidents; problems; requests or change control depending on the requirements of any of our customers. The engineer must possess excellent verbal and written communication skills as well as good analytical and technical skills and continually look to improve on this. In addition, they need to collaborate with the entire operations team with positive communication and sharing of knowledge and information.
Main Responsibilities:
- Respond appropriately and deal with queries or complaints in an effective manner.
- Take ownership of incidents or requests allocated to them or their relevant virtual team ticket queue and professionally manage them through to resolution or escalation.
- Contribute fully as an active team member and ensure personal and team objectives are achieved.
- Collaborate with other teams to maintain standards and functionality.
- Maintain a professional relationship with clients and peers,
- Take ownership of tickets assigned to you or your relevant virtual team ticket queue within the required agreed SLA’s.
- Prioritise and manage several tickets at one time.
- Apply extreme attention to detail.
- Excellent desktop troubleshooting skills.
- Contribute to and improve internal knowledgebase assets.
- Refer to internal knowledgebase, assets, internal/external resources to provide accurate solution.
- Provide prompt and accurate feedback to clients.
