2nd Line Support Enginner (24x7)
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| Job Type | Permanent |
| Area | Studley, Warwickshire, UK |
| Sector | IT |
| Salary | £30,000 - £35,000 + £3,500 shift allowance |
| Start Date | ASAP |
| Job Ref | JOB-5708 |
- Description
We are currently recruiting for a 2nd Line Support Engineer (24x7)
The objective of the Service Desk (SD) team is to provide the interface between customers/clients and the company in order to ensure that an agreed level of customer satisfaction is achieved and that the service consistently delivered is to the standard required.
Key Requirements:- Resolve technical Incidents logged by clients efficiently, professionally and within SLA (Service Level Agreement)
- Provide 2nd level Incident analysis and support, resolving Incidents as appropriate within the specified guidelines.
- Identification of recurring issues and raising problem records for investigation.
- Triage of incidents that come into the 24x7 Service Management Centre
- Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objective.
Salary: £30,000-£35,000
