Centre of Excellence Engineer

Centre of Excellence Engineer

We are currently working with a Microsoft Partner who require a Centre of Excellence (CoE) Engineer to join their growing team in a permanent basis in a Hybrid role based in London.

The CoE Engineer acts as the primary point of escalation relating to delivery of the engineer’s technical specialism. This position is responsible for maintaining and developing the technical skills required to provide support in a variety of areas, including operational strategy, incident management and change management, among others.

Key responsibilities for this role include, but are not limited to:

• Ensuring a strong focus on the client and delivery to meet their requirements, resolve issues and provide a professional service to their satisfaction
• Display a passion for technical growth and learning and a willingness to gain new accreditations
• Working within the ITIL framework to provide support
• Trains other members of the client services team to develop their technical capabilities
• Comply with all legislation and internal policies
• Be part of a CoE on call rota (1 in 8 weeks)

Education and Experience

• University degree or equivalent qualification in related discipline
• ITIL V3 or V4 Foundation (Mandatory)
• Relevant Technology certifications in at least one associate level as appropriate to the role:
  • Networks/Firewalls
  • Cloud/Azure
  • Data Platform
  • Agile Workspace
• Significant experience working with relevant technology and delivering technical services, including installing, configuring and troubleshooting
• Understanding of ITIL Processes
• Delivering effective communication and working in a fast passed managed services environment
• Strong technical background in at least one of the following areas; Network/Firewalls, Infrastructure, Database Platform, End User Compute, Virtualisation, Cloud/Azure, UC/Voice, Security
• Either security cleared or ability to be cleared